Support & Contact

Need help with the Sophie / SB Resort App? Here are the fastest ways to get assistance.

Common questions

• I forgot my password. Tap "Forgot password?" on the login screen. A reset link will be sent to the email address on your account.
• How do I delete my account? Open the app → Profile → Settings → Delete Account. See sbresort.com/sophie/delete-account for full details.
• I see content that violates the guidelines. Long-press the post or comment and tap "Report." Our moderation team reviews every report.
• I'm not receiving notifications. Check that notifications are enabled in your phone's Settings for the SB Resort app, and that your in-app notification toggles (Profile → Settings) are turned on.

Contact us

We aim to respond to emails within one business day.